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Practice Coordinator (health-tech startup)
RoboFit
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Fluent in operational systems, team leadership and client-centred care? This is your moment.
Why us?
We're harnessing the latest technology alongside physiotherapy and exercise physiology to help individuals reach their goals.
Help us drive impact in:
The opportunity:
Opportunity type:
Paid job
Commitment:
Full Time
Experience level:
đ Growing (2 - 5 yrs)
Location:
National
Remuneration:
$80,000 - $90,000
Closing date:
June 11, 2025
Why you might love this opp:
Fluent in operational systems, team leadership and client-centred care? Ready to bring your precision and purpose to a healthtech company where the pace is dynamic, the mission matters, and no two weeks look quite the same? This is your moment.
RoboFit is reimagining whatâs possible in neurorehabilitation.
Weâre a fast-growing medtech company delivering neuro-controlled exoskeleton therapy to people living with spinal cord injuries, stroke, MS and other neurological conditions. Backed by evidence, enabled by engineering, and powered by purpose, we help our clients move again - and regain strength and confidence in daily life.
Why you might love this opp:
- đŚžÂ  RoboFit isnât just rethinking rehab - itâs redefining whatâs possible. Built from lived experience, we combine precision systems, standout clinical care, and world-first exoskeleton tech to help people walk again.
- đĽ What makes RoboFit different? Itâs the only clinic in the country combining this pioneering tech with traditional allied health care to deliver programs that are as ambitious as they are effective. From stroke recovery to spinal injury rehab, our programs help people take steps once thought impossible.
- đ Now, weâre scaling from 5 to 10 clinics (and beyond): and weâre after someone who finds joy in a full calendar, curiosity in a curveball, and brings the kind of people mojo that gets teams humming and systems flowing.
- 𧊠This isnât just a coordination gig: itâs a key people and operations role at the core of RoboFitâs clinic performance and client experience. As Practice Coordinator, youâll manage systems, lead daily admin workflows, be a compassionate support to clients and help shape a team culture that supports consistency, clarity and care. From Zendesk to waitlists, youâll keep things running smoothly in a high-volume, multi-site environment - building the rhythm behind a rapidly scaling service.
- đ What your week might look like: One day youâre triaging Zendesk inquiries or fine-tuning how service agreements are tracked; the next, youâre smoothing out a scheduling clash or helping a client feel heard and supported when the path forward isnât straightforward.
- đ§ Bring your experience (from anywhere): Admin gun from the health world? Service lead from a social enterprise? Office manager with a secret system-building superpower? Weâre open to where youâve gathered your skills, especially if you can demonstrate youâre naturally adaptable - ready to pivot priorities, roll with changes, and bring others with you. Bonus points if youâve worked within NDIS or understand the nuance of funding-based service delivery.
- đ Work that works for you: This is a permanent role with strong preference for full-time, though weâre open to 4 days/week for the right person. Weâre looking for someone whoâs ready to commit and grow with us - not just for a season, but for the long haul. Youâll be based in Sydney (ideally along the MascotâParramatta corridor) with flexibility to work between home and clinic. Salary range is $80â90K pro rata, depending on experience.
RoboFit is reimagining whatâs possible in neurorehabilitation.
Weâre a fast-growing medtech company delivering neuro-controlled exoskeleton therapy to people living with spinal cord injuries, stroke, MS and other neurological conditions. Backed by evidence, enabled by engineering, and powered by purpose, we help our clients move again - and regain strength and confidence in daily life.
Why you might love this opp:
- đŚžÂ  RoboFit isnât just rethinking rehab - itâs redefining whatâs possible. Built from lived experience, we combine precision systems, standout clinical care, and world-first exoskeleton tech to help people walk again.
- đĽ What makes RoboFit different? Itâs the only clinic in the country combining this pioneering tech with traditional allied health care to deliver programs that are as ambitious as they are effective. From stroke recovery to spinal injury rehab, our programs help people take steps once thought impossible.
- đ Now, weâre scaling from 5 to 10 clinics (and beyond): and weâre after someone who finds joy in a full calendar, curiosity in a curveball, and brings the kind of people mojo that gets teams humming and systems flowing.
- 𧊠This isnât just a coordination gig: itâs a key people and operations role at the core of RoboFitâs clinic performance and client experience. As Practice Coordinator, youâll manage systems, lead daily admin workflows, be a compassionate support to clients and help shape a team culture that supports consistency, clarity and care. From Zendesk to waitlists, youâll keep things running smoothly in a high-volume, multi-site environment - building the rhythm behind a rapidly scaling service.
- đ What your week might look like: One day youâre triaging Zendesk inquiries or fine-tuning how service agreements are tracked; the next, youâre smoothing out a scheduling clash or helping a client feel heard and supported when the path forward isnât straightforward.
- đ§ Bring your experience (from anywhere): Admin gun from the health world? Service lead from a social enterprise? Office manager with a secret system-building superpower? Weâre open to where youâve gathered your skills, especially if you can demonstrate youâre naturally adaptable - ready to pivot priorities, roll with changes, and bring others with you. Bonus points if youâve worked within NDIS or understand the nuance of funding-based service delivery.
- đ Work that works for you: This is a permanent role with strong preference for full-time, though weâre open to 4 days/week for the right person. Weâre looking for someone whoâs ready to commit and grow with us - not just for a season, but for the long haul. Youâll be based in Sydney (ideally along the MascotâParramatta corridor) with flexibility to work between home and clinic. Salary range is $80â90K pro rata, depending on experience.
What's involved:
To hit the ground running:
You're someone who can juggle scheduling, spot admin inefficiencies from a mile away, and support a growing team with empathy and edge.
The balance of work will shift over time, but to start:
ă°ď¸ 50% Systems & Service Delivery
Youâll be the operational engine - keeping Zendesk clean, service agreements humming, and practice management tools running like a dream. When a family, case manager or client calls in, our team; and your systems, ensure theyâre welcomed, supported, and booked in quickly.
ă°ď¸ 30% Team Coordination & Culture
Run team huddles, empower staff across multiple clinics, and create a rhythm that supports accountability and camaraderie. Youâll document and refine SOPs, build workflows that make everyday processes easier, and create clarity in how work flows from site to site - while empowering your team to take ownership and grow in confidence.
ă°ď¸ 20% Client Experience & Business Support
Youâll keep the client journey smooth from first inquiry to follow-up; reducing no-shows, tracking funding, moving waitlists, and making sure everyone feels supported along the way. Youâre the behind-the-scenes glue that keeps the service steady, sustainable, and deeply human.
You're someone who can juggle scheduling, spot admin inefficiencies from a mile away, and support a growing team with empathy and edge.
The balance of work will shift over time, but to start:
ă°ď¸ 50% Systems & Service Delivery
Youâll be the operational engine - keeping Zendesk clean, service agreements humming, and practice management tools running like a dream. When a family, case manager or client calls in, our team; and your systems, ensure theyâre welcomed, supported, and booked in quickly.
ă°ď¸ 30% Team Coordination & Culture
Run team huddles, empower staff across multiple clinics, and create a rhythm that supports accountability and camaraderie. Youâll document and refine SOPs, build workflows that make everyday processes easier, and create clarity in how work flows from site to site - while empowering your team to take ownership and grow in confidence.
ă°ď¸ 20% Client Experience & Business Support
Youâll keep the client journey smooth from first inquiry to follow-up; reducing no-shows, tracking funding, moving waitlists, and making sure everyone feels supported along the way. Youâre the behind-the-scenes glue that keeps the service steady, sustainable, and deeply human.
Key criteria:
How you can apply your skills towards this mission:
This role suits someone sharp, adaptable, and quietly excellent - someone who understands how great practice management fuels clinical care and client trust.
đ Smooth Operator, Natural Team Lead:
You lead by doing - confidently managing daily admin while setting a strong foundation for others to follow and take ownership. Youâve run huddles, distributed workloads, and supported team members to navigate challenges and grow with care. You set the standard, then empower others to lift with you.
đ§ System & Process Builder:
You know what good looks like in a busy practice - and how to keep it humming. From NDIS service agreements to Zendesk inquiry flow, youâve got the tools and tenacity to manage bookings, records, and compliance with precision. You make systems sing, gaps disappear, and client experiences smoother by design.
đŁď¸ Clear, Calm, and Kind Communicator
Whether someoneâs confused, cranky, or just new, you meet them with empathy and confidence. Youâre the person people turn to when they need a steady voice or a simple answer.
đ¸ Commercial & Customer-Obsessed
You make sure invoices go to the right people, follow up on debt without fuss, and keep cash flow healthy so the service keeps humming. You balance warmth with accountability - because good business is good care.
đ NDIS Know-How (or readiness to learn fast):
You know how funding timelines shape care delivery - or youâre ready to skill up fast. Whether managing service agreements or tracking client progress, you understand that a missed NDIS deadline isnât just admin - it impacts peopleâs access to support.
đ Energised, Humble, Collaborative:
You thrive in impact-driven teams. You take initiative, support others, and pitch in without being asked. You value shared wins and quiet contributions alike - and youâre in it for the mission, not just the milestones.
This role suits someone sharp, adaptable, and quietly excellent - someone who understands how great practice management fuels clinical care and client trust.
đ Smooth Operator, Natural Team Lead:
You lead by doing - confidently managing daily admin while setting a strong foundation for others to follow and take ownership. Youâve run huddles, distributed workloads, and supported team members to navigate challenges and grow with care. You set the standard, then empower others to lift with you.
đ§ System & Process Builder:
You know what good looks like in a busy practice - and how to keep it humming. From NDIS service agreements to Zendesk inquiry flow, youâve got the tools and tenacity to manage bookings, records, and compliance with precision. You make systems sing, gaps disappear, and client experiences smoother by design.
đŁď¸ Clear, Calm, and Kind Communicator
Whether someoneâs confused, cranky, or just new, you meet them with empathy and confidence. Youâre the person people turn to when they need a steady voice or a simple answer.
đ¸ Commercial & Customer-Obsessed
You make sure invoices go to the right people, follow up on debt without fuss, and keep cash flow healthy so the service keeps humming. You balance warmth with accountability - because good business is good care.
đ NDIS Know-How (or readiness to learn fast):
You know how funding timelines shape care delivery - or youâre ready to skill up fast. Whether managing service agreements or tracking client progress, you understand that a missed NDIS deadline isnât just admin - it impacts peopleâs access to support.
đ Energised, Humble, Collaborative:
You thrive in impact-driven teams. You take initiative, support others, and pitch in without being asked. You value shared wins and quiet contributions alike - and youâre in it for the mission, not just the milestones.
How to apply:
If any of the above resonated with you but you donât tick every box:
đ 𧢠đŠ You should throw your hat in the ring!
You might not have every checkbox ticked - but if youâre curious, quick to build new skills and are looking for the kind of role that will stretch and support you, weâd love to hear from you!
Interested?
1. Create a profile (or complete yours if you already have one) on Ripple Opportunities. Note: This won't be shared directly with our impact partner but we may reach out to you for permission to share excerpts if we think it could assist your application.
2. Submit an application by clicking on the job listing and âapplyâ. Please submit your resume and a cover letter (PDF ideal) that briefly outlines whatâs motivating you to apply for the role and how your experience could be applied in this context. We are assessing and interviewing applicants - don't wait!
- Â Your written application of no more than 1000 words should include:
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- Â Whatâs motivating you to apply for this role?
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- Â A brief overview of your previous experience and how it aligns in this context. Please address the specific criteria in this job listing.
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- Â Confirm your ideal working hours and salary range.
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To apply, please submit your application via Ripple Opportunities www.rippleopportunities.com. Questions? Please contact hey@rippleopportunities.com
YEP - IT'S A DISCLAIMER
Oh look! A legend is here reading some fine print! At Ripple our mission is to democratise access to purpose-driven opportunities. As a small team that curates hundreds of opportunities each week we do our best to share all the key information and juicy details. We often link out to the original listing and can't guarantee all details are included on our page, or the full accuracy as application windows and role descriptions may be changed by companies with short notice. If you're unsure of any details or closing dates, it's best to reach out to the organisation directly.
Oh look! A legend is here reading some fine print! At Ripple our mission is to democratise access to purpose-driven opportunities. As a small team that curates hundreds of opportunities each week we do our best to share all the key information and juicy details. We often link out to the original listing and can't guarantee all details are included on our page, or the full accuracy as application windows and role descriptions may be changed by companies with short notice. If you're unsure of any details or closing dates, it's best to reach out to the organisation directly.