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Operations & Delivery Lead (digital marketing)
Humans of Purpose
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What if your ability to bring order to complexity could power campaigns that grow purpose-led brands - and open digital career pathways for women rebuilding their lives?
Why us?
Help us drive impact in:
The opportunity:
Why you might love this opp:
Humans of Purpose is a digital marketing agency and BCorp helping purpose-driven brands grow - and creating career pathways for people rebuilding after crisis. Through our agency services, top rated podcast, and academy, we amplify underrepresented voices, advance digital inclusion, and elevate the work of leading impact brands.
As we grow, so does the complexity of delivering great work across multiple organisations, campaigns, and creative teams. We’re now looking for an exceptional operator to sit at the centre of that engine - ensuring client work moves smoothly, teams stay aligned, and delivery remains consistently excellent.
Why you might love this opp:
🌍 You’ll be joining a high-performing digital/social marketing agency and social business powering the growth of purpose-led brands - from climate startups and social enterprises to changemaking B Corps and impact funds. What sets Humans of Purpose apart? Our model pairs strategic marketing with social good - delivering standout campaigns while creating real career pathways for women rebuilding after domestic and family violence.
⚡ Impact in action: Backed by the Paul Ramsay Foundation, Snow Foundation, NSW government + more, we’ve worked with purpose-driven brands including UTS Impact Studios, Today Design and the Impact Investment Summit Asia Pacific. Our top-ranked podcast has profiled 300+ changemakers, and our Academy has helped 400+ women - launch digital careers that give them flexibility and stability when they need it most.
🎛️ In a nutshell: this role owns the delivery engine of the agency. You hold the moving parts that turn strategy into standout campaigns - onboarding new clients, mapping delivery timelines and allocating the right people to the right work. You’re constantly scanning the system - making sure designers have the briefs they need, content leads have clear timelines, contractors know what’s next, and clients receive great work exactly when they expect it.
📅 The delivery rhythm: One day you’re onboarding a new B Corp client - mapping the first month of delivery and aligning the team around clear timelines; the next you’re creating briefs for designers, ensuring campaigns stay on track, and preparing reports for the client review session. You’ll thrive on the pace, variety and challenge of keeping operations seamless and efficient - making sure every client experience feels smooth, proactive and brilliantly run.
🕶 Your style: An operator at heart - you naturally see how the pieces connect and bring clarity to complexity. Organised, proactive and calm under pressure, you keep projects moving without losing sight of what matters most. You lead teams with clarity and accountability, ensuring everyone feels supported to do their best work. Wired for improvement, you’re always looking for smarter ways to run the system - whether that’s refining workflows or experimenting with new AI tools.
💬 Inside Humans of Purpose: We’re a women-led, values-driven team building something that matters. We move with focus and intent - commercially sharp, creatively strong, and serious about delivery. Collaboration, autonomy, and accountability shape how work gets done here. We’re here to build a business that performs - and transforms - and we hold ourselves to both.
🧭 Work Design & Flexibility: Part-time role (0.7 FTE | 25 hrs x week, across five days). Salary from $110,000 + super. There is flex in how those hours are shaped. Ideally you’re based in NSW or VIC, but we’re open to QLD or SA for the right person. You’ll report directly to the founder and lead a small team, with real ownership in how you run your function. You’ll also need full, unrestricted working rights in Australia.
🌟 Bonus: While great operators come from many paths, experience inside a marketing or creative agency delivery environment is essential for this role. You might have worked as a Senior Project Manager, Delivery, Operations Manager or Account Manager - what matters most is that you’ve managed multiple client projects, coordinated teams, and kept complex delivery running smoothly. Whether you’re stepping up or arriving with serious operational muscle - we want to hear from you!
What's involved:
The mix will evolve over time, but to start:
〰️ 60% Delivery Engine
Keep the operational engine of the agency running like clockwork. Translate strategy into clear delivery plans, move briefs through the system, and allocate the right mix of content leads, designers and contractors to each client. From onboarding new clients to mapping monthly content cycles and keeping campaigns moving through production, you’ll lead the delivery team day-to-day - setting clear expectations, coordinating work, and ensuring the team feels supported to do their best work.
〰️ 30% Client Delivery & Retention
Own the delivery experience for every client. Lead onboarding welcoming clients, coordinate internal kickoffs, and ensure reporting, approvals and campaign milestones land exactly when they should. Work closely with content leads who hold the day-to-day client relationship to keep the delivery side of each partnership organised and one step ahead - while constantly raising the bar on client satisfaction.
〰️ 10% Systems & Smart Automation
Continuously strengthen how the agency operates as it grows. Identify smarter ways to run delivery - refine workflows, improve visibility across capacity and timelines, and embed AI tools or automations that streamline content production, reporting and campaign planning. You’ll help set the foundations that protect efficiency and margins while enabling the agency to meet its ambitious growth targets.
Key criteria:
💼 Agency Delivery Native
You understand how marketing or creative agencies run - multiple clients, overlapping timelines, production cycles and moving parts everywhere. When priorities shift or timelines wobble, you stay calm and bring clarity, keeping delivery steady and on schedule.
🧭 Ownership of Delivery Outcomes
You hold the outcome. When timelines wobble or priorities collide, you step in early to reset the plan, rally the team and keep delivery on track.
🧩 Systems Thinker
You instinctively see how the pieces connect - people, timelines, briefs and tools. You design workflows that bring structure to delivery, turning messy production cycles into clear systems the whole team can rely on.
📣 Digital Marketing Fluent
You understand how modern digital marketing gets delivered - from content calendars and campaign production to performance marketing and reporting. You know what good looks like and how to coordinate the people delivering it.
🤝 Team Leadership
You lead teams with structure and support. Designers, contractors and junior team members know what’s expected because you set clear priorities, communicate well and create an environment where people feel supported to do their best work.
⚙️ Operationally Curious
You naturally spot inefficiencies others ignore. A messy brief, a clunky reporting step or a task that could be automated - you’ll experiment, simplify and improve it until the system runs better for everyone.
💰 Commercially Aware
You keep one eye on the work and one on the numbers. You notice when scope drifts, when delivery gets inefficient or when the wrong level of resource is being used - and adjust early to keep things sustainable.
How to apply:
If any of the above resonated with you but you don’t tick every box:
👒 🧢 🎩 You should throw your hat in the ring, whatever those years of experience look like in your personal impact journey. We’d love to hear from you! We’re reviewing applications on a rolling basis, so we encourage you to apply early. Questions? Reach out to us at hey@rippleopportunities.com.
Interested?
1. Create a profile (or complete yours if you already have one) on Ripple Opportunities.
2. Submit an application by clicking on the job listing and ‘Apply’.
3. Please submit your resume and a cover letter (ideally PDF) that briefly outlines what is motivating you to apply for the role and how your experience could be applied in this context.
Your written application (max 1,000 words) should include:
- What’s motivating you to apply for this role?
- A brief overview of your previous experience and how it applies in this context.
- A specific experience you’ve had that’s directly related to this role (e.g. coordinating multiple projects on-the-go in an agency environment). What was the objective, what strategy and tactics did you implement, what results did you achieve and what did you learn from this?
- What’s something we don’t know about you that could help you thrive in this role?
Oh look! A legend is here reading some fine print! At Ripple our mission is to democratise access to purpose-driven opportunities. As a small team that curates hundreds of opportunities each week we do our best to share all the key information and juicy details. We often link out to the original listing and can't guarantee all details are included on our page, or the full accuracy as application windows and role descriptions may be changed by companies with short notice. If you're unsure of any details or closing dates, it's best to reach out to the organisation directly.