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Onboarding Specialist
Clean Slate Clinic
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Are you the warm, sunny voice people remember from the moment they asked for help? Bring your positive energy and people instincts to a health-tech team helping more people recover from home.
Why us?
Help us drive impact in:
The opportunity:
Why you might love this opp:
Clean Slate Clinic isn’t your average health service. We’re a clinician-led telehealth service smashing the barriers - geography, cost, stigma - that stop people from accessing alcohol detox and recovery care. With a purpose-driven team, thoughtful technology and expert clinicians, we’re on a mission to make life-changing treatment easier to access from home.
Why you might love this opportunity
🏥 Work with a bigger goal: At Clean Slate Clinic, you’ll be part of a team making life-changing recovery care accessible to everyone. We’re not just another telehealth service - you’ll be part of the support crew, the reset button, and the barrier-breaking solution that’s redefining addiction care with expert clinicians, simple tech, and lived experience at the heart.
💛 Values-led leadership: You’ll be joining a values-led team, with the co-founders each bringing highly impactful careers that inform their leadership. The work here is deeply human, grounded in dignity, trust and care, while combining clinical expertise with innovative delivery models the system is only just catching up to.
🌏 Impact in action: In just six years, Clean Slate has gone from idea to scale - supporting 3,000+ people to safely recover from home, partnering with major health insurers including Medibank, Bupa and nib, government programs and expanding into the UK. Add features across ABC, 9News and national media as well as a 2025 Patients Australia Award for Outstanding Digital Health Service, and it’s clear this isn’t fringe healthcare - it’s the future of how recovery works.
🥜 In a nutshell: Every day, people take the brave step of reaching out to Clean Slate for support, and you’re the one who helps turn that step into a start. You’ll own onboarding and intake from the first call: checking suitability criteria, explaining how the program works, setting clear expectations, working through payment options and following up until they’ve made it to their first clinician appointment.
📅 Your week: Monday starts with the weekend catch-up: follow-ups with clients who reached out over the weekend and people ready for their first call. From there, you’re walking someone through how withdrawal from home works and what their first week will look like, answering a family member’s question about eligibility or passing a medication question to the clinical team. Once a week, you might lead the peer support group session. The Friday feeling: a fresh group of people starting the program feeling prepared and cheered on.
🕶️ Your style: You’ve probably never met a stranger you couldn’t get chatting or a nervous caller you couldn’t put at ease. You’re the friend who remembers everyone’s big news, the colleague who notices when someone’s gone quiet and the person strangers somehow tell their life story to in the supermarket queue. Warm, upbeat and steady, you can ask the direct questions that keep people safe, sit with a hard call, then reset for the next one. A fast-moving, growing team brings out your best, along with the joy of hearing someone say, ‘I’m so glad I called.’
🧞 What you bring: You might have come from AOD or mental health support, a helpline, community services, patient intake in healthcare or telehealth, student services, hospitality, customer success at a startup or somewhere else. Along the way, you’ve had plenty of conversations and learnt what helps someone feel heard. You bring clear phone and written communication, tidy record-keeping and the confidence to guide someone from first enquiry through to enrolment. A psychology background or a fascination with what helps people change is a plus, as is experience or interest in facilitating group sessions.
🧩 Finding the right fit for this purpose-led role is top of mind. You’ll sit closest to new clients, the positive, familiar voice people hear from the moment they reach out until they meet their clinician, working hand-in-hand with the clinical and client support teams. Success here is simple: people start the program feeling ready and supported.
📍 The detail: Permanent, full-time role working 38 hours per week. Fully remote and open to candidates across Australia, with a private workspace and reliable internet required. Salary of $85,000 - $95,000 + super, depending on experience. This is a non-clinical role. Full permanent Australian working rights required.
What's involved:
The balance of work will shift over time but to start:
〰️ 75% Client Intake & Onboarding
Call clients who’ve booked in to learn about the program, explain how it works and guide them through enrolment. Work through their circumstances against the program criteria, flag anything that needs clinical input and set clear expectations on eligibility, payment options and terms of service. Follow up anyone who’s gone quiet and, where Clean Slate’s program isn’t suited, help them find a service that is.
〰️ 20% Client Support & Peer Groups
Respond to calls, emails and SMS from clients with warmth and zero judgement whenever they reach out. Help them get set up for telehealth, answer questions about the program and loop in clinicians or escalate risks when needed. If you're keen, you'll also facilitate a weekly peer support group session, with training and guidance available.
〰️ 5% Records, Systems & Improvement
Keep bookings, client accounts and CRM records accurate, secure and easy to follow. Catch open actions and leave notes that save the next person from an archaeological dig. Share what you hear from clients so the wider team can shape improvements and new initiatives.
Key criteria:
🤝 AOD & Empathy: You’ve supported people at risk of harm from alcohol or other drugs, whether in a health service, community program, crisis helpline or peer setting. You know how shame and mixed feelings about change can show up in a conversation, and you’ve kept people engaged through it.
📣 Natural Cheerleader: You’ve helped people move from ‘maybe’ to ‘yes’ with clear explanations, honest answers and warm positivity that’s catching. You’ve been in people’s corner from the first conversation, cheering them on until they felt confident and supported to take that first step.
🗂️ Workload Organiser: You’ve kept track of many people at once, each at a different stage, and made sure every call, booking and follow-up happened when it should. Your notes, calendar and reminders meant people heard from you at the right moment, and anyone picking up your work could see exactly where things stood.
🧠 Trusted Judgement: You’ve applied clear criteria to messy situations, spotted the risks others missed and known when a case needed a clinician’s or specialist’s eye. When a service wasn’t the right fit, you made sure people still left the conversation feeling supported, with somewhere better to go.
🛠️ Comfortable With Systems: You’ve learnt digital tools quickly, connected information across systems and recognised patterns in the work. Practice-management software, CRMs and Google Workspace feel familiar, or you pick them up fast.
🧡 Purpose: Values alignment with the team and the broader mission to improve health and wellness support for people experiencing addiction through a unique at-home model of care, delivered by expert clinicians.
How to apply:
If any of the above resonated with you but you don't tick every box:
👒 🧢 🎩 You should throw your hat in the ring, whatever those years of experience look like in your personal impact journey. We'd love to hear from you!
We're reviewing applications on a rolling basis and may close the listing if a perfect match is found, so we encourage you to apply early.
Interested?
1. Create a profile (or complete yours if you already have one) on Ripple Opportunities.
2. Submit an application by clicking on the job listing and 'Apply'. Please submit your resume and a cover letter in PDF that briefly outlines what's motivating you to apply for the role and how your experience could be applied in this context.
Your written application (max 1,000 words) should include:
- What's motivating you to apply for this role?
- A brief overview of your experience and how it aligns with the role.
- A specific experience you’ve had that’s directly related to this role, such as supporting someone through a vulnerable or difficult conversation or helping a hesitant person take their first step. What was the objective, what approach did you take, what results did you achieve and what did you learn?
- Let us know your ideal hours, salary expectations, availability (including start date or time away), and anything else that helps us understand your fit.
To apply, please submit your application via Ripple Opportunities (www.rippleopportunities.com). Questions? Please contact hey@rippleopportunities.com.
Oh look! A legend is here reading some fine print! At Ripple our mission is to democratise access to purpose-driven opportunities. As a small team that curates hundreds of opportunities each week we do our best to share all the key information and juicy details. We often link out to the original listing and can't guarantee all details are included on our page, or the full accuracy as application windows and role descriptions may be changed by companies with short notice. If you're unsure of any details or closing dates, it's best to reach out to the organisation directly.