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Engagement, Partnerships & Communications Manager
GoFundMe
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Excited by community-led initiatives and ready to bring your engagement and communications skills to the table?
Why us?
Help us drive impact in:
The opportunity:
Why you might love this opp:
GoFundMe is a community-powered fundraising platform with a mission of helping people, help each other. Now live in 20 countries, Australia is one of the largest and most generous regions represented on GoFundMe. In fact, 1 in 3 Australians have used GoFundMe to help one another.
The Australian team is looking for a competent and self-driven Communications & Engagement Manager to lead communications and customer engagement, from individuals in need, to charities and community organisations, and support with local communications initiatives.
Based in Sydney, you will work as part of a global team dedicated to increasing generosity and improving access to help. The role offers a high degree of autonomy, enabling you to make independent decisions and deliver results through strategic, solution-oriented collaboration.
What's involved:
Partnerships & Growth
- Source and deliver end-to-end partnerships with creators, agencies, sports clubs, charities, and community organisations.
- Develop high-profile collaborations that increase donations and visibility.
- Identify and onboard new customers from other platforms and create impactful fundraising challenges.
Communications & Media
- Work with local and global communication leads to design and implement earned and owned media strategies in Australia.
- Amplify fundraiser stories, trends, and movements across media channels.
- Track industry trends and introduce new product offerings to the local market in innovative ways.
Customer Engagement & Success
- Design scalable customer success and coaching strategies to drive engagement and fundraiser quality.
- Lead outreach to re-engage past customers and support timely, seasonal, and event-driven campaigns.
Product & Go-to-Market
- Serve as the main point of contact between Australian and global product teams.
- Recommend localisation strategies and provide internal feedback to inform continuous product improvements.
- Lead international GTM strategies for new products and oversee regional product launches.
- Create outreach materials, presentations, and webinars to support Customer Success and GTM teams.
Crisis & Rapid Response
- Respond proactively to crises and viral news by engaging key stakeholders and influencers.
- Encourage fundraiser creation, sharing, and donations to support urgent relief efforts.
- Manage escalating stories to maximize impact and visibility.
Operational Leadership
- Drive ideation and strategic outreach for new campaigns and collaborations.
- Delegate campaign tasks, oversee execution, and collaborate cross-functionally to deliver innovative strategies.
Key criteria:
You:
- 5+ years of experience in partnership, engagement and/or communications focused roles requiring autonomy, strategic thinking, and results-driven execution.
- Have experience building and nurturing strategic partnerships with charities, community organisations, creators, and corporate partners.
- Have experience amplifying campaigns, driving engagement, and increasing donations through collaborative, high-impact initiatives.
- Thrive in fast-paced environments and consistently strive to improve outcomes.
- Are a self-starter who takes extreme ownership of projects, partnerships, and initiatives.
- Have experience working closely with product teams to understand customer needs and tailor solutions that deliver measurable results.
- Communicate clearly and persuasively for diverse audiences, both internal and external.
- Have experience playing a central role in shaping initiatives with tangible impact.
- Ideally have knowledge of Australia’s fundraising and philanthropy landscape, particularly digital technology, or proven ability to quickly learn a new industry and deliver outcomes.
How to apply:
Follow the link for more info and please cite Ripple Opportunities in your application.
Oh look! A legend is here reading some fine print! At Ripple our mission is to democratise access to purpose-driven opportunities. As a small team that curates hundreds of opportunities each week we do our best to share all the key information and juicy details. We often link out to the original listing and can't guarantee all details are included on our page, or the full accuracy as application windows and role descriptions may be changed by companies with short notice. If you're unsure of any details or closing dates, it's best to reach out to the organisation directly.